Operations Manager
About the Students’ Union
Edge Hill Students’ Union works with students to make their University experience all they want it to be.
Whatever a students’ needs, situation or background; we empower them through partnership.
We deliver events, empower societies, and support individuals with whatever they need to have a great experience whilst fulfilling their ambitions.
We bring creativity, innovation and freedom to the student community, and work with Edge Hill to bring about our shared goal of enabling every student to be the best version of themselves.
About the Role
As our Operations Manager, you will play a central role in shaping the experience students, staff, and guests have when engaging with our spaces and services. You’ll oversee the day-to-day running of all operational areas including our Students' Union venues, retail outlets, helpdesk, conferencing and events services, and bars. Your focus will be on ensuring these services run efficiently, profitably, and to the highest standards of customer care and safety.
You’ll lead a multi-disciplinary team, providing strong management and support while fostering a culture of collaboration, accountability, and continuous improvement. From developing new commercial opportunities to maintaining excellent health and safety practices, you will ensure that every part of our operation aligns with our values and serves the needs of our members. You’ll lead on diversifying income, coordinating end-to-end event management support for private bookings and events, managing EHSU internal space booking systems and licensed venue diaries, supporting all stakeholders with the event logistics and hands-on operational management of hosted events and activities.
This is a hands-on, strategic role where you’ll be empowered to make meaningful changes, develop services, and contribute to the wider leadership of the Students’ Union. If you’re ready to bring your energy, expertise, and ideas to a purpose-driven environment that values community and student voice, we’d love to hear from you.
About You
You are an experienced and dynamic operational leader with a passion for delivering outstanding customer experiences across diverse service areas. Whether managing a bustling bar, a welcoming helpdesk, or a busy retail outlet, you know how to create spaces that are safe, efficient, welcoming and enjoyable. You’re commercially minded, able to balance quality service with financial performance, and you have a proven track record of improving operations, leading teams, and driving innovation.
You thrive in fast-paced, multi-functional environments and bring strong leadership and organisational skills to everything you do. You know how to build, motivate, and develop high-performing teams and are just as comfortable managing the day-to-day as you are thinking strategically about long-term improvements. Health and safety, compliance, and operational excellence underpin all of your operations, and you're proactive about maintaining high standards in every area you oversee.
Above all, you care about the student experience. You understand the unique environment of a Students’ Union and are passionate about creating inclusive, vibrant spaces that reflect and support a diverse student community. You're collaborative, student-focused, and committed to making a positive impact through the work you lead.
