Subway & Retail Assistant Manager
About the Students’ Union
Edge Hill Students’ Union works with students to make their University experience all they want it to be.
Whatever a students’ needs, situation or background; we empower them through partnership.
We deliver events, empower societies, and support individuals with whatever they need to have a great experience whilst fulfilling their ambitions.
We bring creativity, innovation and freedom to the student community, and work with Edge Hill to bring about our shared goal of enabling every student to be the best version of themselves.
Why Work for the Students' Union?
We are a diverse team of staff and students, working together to create positive change for the student community at EHU.
Our team includes both full-time and part-time staff, as well as student representatives who bring their lived experiences to the table. Together, we collaborate to ensure that students' voices are heard, their needs are met, and their university experience is the best it can be.
About the Role
Edge Hill Students’ Union operates a retail and catering offer, including a Subway franchise, clothing store, online shop, pop-up stalls, and promotional activations across campus.
The Assistant Manager will play a key role in delivering an exceptional customer experience across these operations, taking the lead on the day-to-day management of the Subway outlet while supporting the wider Retail Department. The role is responsible for ensuring Subway brand standards, food safety compliance, operational efficiency, and commercial performance are consistently achieved.
Alongside leading the Subway operation, the Assistant Manager will provide support across other retail activities, and contribute to the ongoing development of the Students’ Union’s commercial services. Whilst the role includes responsibilities across the wider Retail Department, the majority of working time will be dedicated to the management, operation, and development of the Subway outlet.
About You
You are an enthusiastic and proactive retail professional with experience in a fast-paced customer service environment. You have a passion for delivering excellent customer experiences and a proven ability to lead, motivate and support a team to achieve high standards.
You are highly organised, able to manage competing priorities, and confident in taking ownership of day-to-day operational responsibilities. You have strong communication and problem-solving skills, a keen eye for detail, and a commitment to maintaining compliance, food safety and brand standards.
